Is Gigabyte / Aorus customer service good? 2022 rating

If you buy a Gigabyte / Aorus laptop, pray that you do not have any technical issues because, despite having phone, web and social media support, an agent will more than likely ghost you or have no idea what you’re talking about. This is our first time including Gigabyte / Aorus in our Tech Support Showdown, and wow, this is possibly the worst tech support I’ve ever experienced.

In my time investigating Gigabyte / Aorus’ tech support, I received one correct answer and one wrong answer out of six attempts to reach out to Gigabyte’s support team. What happened to the other four attempts? I was ghosted.

Gigabyte / Aorus tech support

Overall Web score Mobile App Score Social Media Score Phone Score Warranty Score Avg. call time Telephone number Web support
30/100 7/20 5/15 7/15 3/30 8/20 1 hour 14 minutes 626-854-9338 or 1-816-200-0218 link

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